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Account Migration.
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The Official Haelrahv Message Forum Forum Index » Announcements From The Staff » Account Migration.
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HR-Trevor
Boss Type Guy


Joined: 04 Oct 2002
Posts: 6683
Location: Louisville, KY

 Post Posted: Sun Jun 10, 2007 9:51 pm    Post subject: Account Migration.
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We've updated our account system to unify accounts for Eaxia, Haelrahv, and Codex of Legends (under development). Account holders can now log into the eaxia.com and haelrahv.com with their account, without having to maintain a seperate account for each game. Note that billing is still maintained seperately, so each subscription covers only the game subscribed to.

During this process, some account holders may experience problems accessing their account. This can be due to a couple of reasons.

Your password may have changed.
If you have the same account name in both Eaxia and Haelrahv, yet have a different password for each, one of these passwords would be used for both accounts. You can use the lost password form to retrieve your password if you do not remember it. You can use the eaxia.com or haelrahv.com site to change your password as desired.

Your account name may have changed
If there are accounts by the same name in both the Eaxia and the Haelrahv records, yet identity can't be verified to match, each account name is modifed to end with -EAXIA and -HAELRAHV as appropriate. For instance, if your account name is ILOVEBOWLING in Haelrahv and there is also an ILOVEBOWLING account in Eaxia's records, we attempted to determine if both are owned by the same person. If we can't determine this, each account is renamed. In this case, ILOVEBOWLING-EAXIA and ILOVEBOWLING-HAELRAHV.

If your account name has been altered and you'd like to have it renamed, please contact us via the feedback form. If you own both accounts, please be sure to let us know that and provide any details you have available.

Finally, problems could occur with an account that aren't listed here. We've taken measures to minimize migration issues, but should you experience problems, please contact GameDirector Exxy (Peter Souza) at gd-exxy@eaxia.com.
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