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Billing Update.
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The Official Haelrahv Message Forum Forum Index » Announcements From The Staff » Billing Update.
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HR-Trevor
Boss Type Guy


Joined: 04 Oct 2002
Posts: 6683
Location: Louisville, KY

 Post Posted: Sat Mar 10, 2007 3:02 pm    Post subject: Billing Update.
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Recently, it came to our attention that due to technical problems, some recurring subscription payments were being credited more than once. For instance, one $10 subscription fee as billed through PayPal might have been recorded for 30 days of game credit in some cases, or 60 or 90 days in others. As a result, we were, essentially, giving away a lot of free game time.

We've addressed this issue, and fortunately we do have a trail to follow to determine which accounts have been credited more than intended. Please note that these payments go very far back (there are even records as far back as 2005). Accounts have been manually adjusted according to these records. Each case was carefully examined and evaluated by hand to ensure that the proper action was taken.

If you notice your account's expiration date has dropped dramatically, it may be due to this correction. Note that payments made manually such as prepaid packages or use of the donate button on the site were not affected. Only automatic subscription fees were affected. If you feel a large change in your account's expiration date was made without warrant (such as if you should have several months left due to a prepaid package, for instance), please feel free to contact me at hr-trevor@haelrahv.com or use the feedback link on the site.
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