Now we know why Citibank is so rich.

[Nivza]

Customer Service

If you have ever had to deal with a major corporation's customer service
then you will really appreciate this.

My Aunt died this past January. Citi Bank billed her for February and
March for their monthly service charge on her credit card, and then added
late fees and interest on the monthly charge...the balance had been $0.00...
now was somewhere around $60.00)

I placed the following phone call to CitiBank:

Me: "I am calling to tell you that she died in January."

CitiBank: "The account was never closed and the late fees and charges
still
apply."

Me: "Maybe, you should turn it over to collections..."

CitiBank: "Since it is 2 months past due, it already has been."

Me: "So, what will they do when they find out she is dead?"

CitiBank: "Either report her account to the frauds division, or report her
to the credit bureau...maybe both!"

Me: "Do you think God will be mad at her?"

CitiBank:"...excuse me .....?"

Me: "Did you just get what I was telling you.... the part about her being
dead?"

CitiBank: "Sir, you'll have to speak to my supervisor!"

(Supervisor gets on the phone)

Me: ''I'm calling to tell you, she died in January."

CitiBank: "The account was never closed and the late fees and charges
still
apply."

Me: "You mean you want to collect from her estate?"

CitiBank: ".....(stammer)" .... "Are you her lawyer?"

Me: "No, I'm her great nephew." (Lawyer info given... )

CitiBank: "Could you fax us a certificate of death?"

Me: "Sure." ( Fax number is given )

( After they get the fax. )

CitiBank: "Our system just isn't setup for death..."

Me: "Oh..."

CitiBank: "I don't know what more I can do to help..."

Me: "Well... if you figure it out, great! If not, you could just keep
billing her...I suppose...don't really think she will care...."

CitiBank: "Well...the late fees and charges do still apply."

Me: "'Would you like her new billing address?"

CitiBank: "That might help."

Me: " ( Odessa Memorial Cemetery #### Hwy 129 and plot number given. )

CitiBank: "Sir, that's a cemetery!"

Me: "What do you do with dead people on your planet?!!"
_________________
Nivza da fuzzy performer!

[Josie]

*chortle*

Whats scary is Im sure that happens all the time
_________________
Neifl Cacambo - "Anyone have change for a tampon?"
~~~~~~~~~~~~~~~~~~
>whack trevor
You forcefully swing your fluffy pillow at Trevor Rage and hit him on the rear sending feathers flying everywhere!
Your swing knocked Trevor Rage down!
~~~~~~~~~~~~~~~~~~~~~~~~~

[Kitae]

It's a shame people can't deal with reality. It's also absurd that there are so many mindless people out there.

[BlueEyes]

lol are these people def? Do they not understand the person is dead? Ooh but they just want their money? well how yah gonna get it from a dead person! lol. God they sound like they are complete morons.
_________________
Protect those, who cannot protect themselves.